System Status
System Status: Up!
Speed: 100%
Uptime %: 99.9994%
Last Issue Reported: June 3, 2024 8:40am
Historical Log
June 3, 2024 8:40am - 8:55am
Type: Partial Service Interruption
Status: Under Investigation
Report: The HealthTrust Software & GoodLooking platforms were affected by a partial service interruption due to a database user locking protocol. Users may have experienced slow loading or unresponsive page requests during this time.
Resolution: We are reviewing logs and monitoring systems before issuing a final determination of cause, but at this time, the protocol appears to have been triggered by an excessive number of client report requests (i.e. - one client requesting an excessive number of large, unfiltered reports from multiple devices during a short period of time). We do not believe this was a dedicated denial of service attack. All systems are operational, data integrity has been verified, and utilization has returned to normal levels.
Outage: September 14, 2022 (32 seconds)
Outage Report:
The system was down for approximately 32 seconds due to a a disruption in the main datacenter internet connection. While the system automatically transferred to its backup location, the system was unreachable. We have identified an area of improvement and are taking steps to keep this issue from reoccurring in the future.
-GoodLooking IT Team